The information you provide to Cornwall Space Cluster is controlled by Cornwall Council, New County Hall, Treyew Road, Truro TR1 3AY.
Data Protection Registration Number: Z1745294
Cornwall Space Cluster (Cornwall Council) is committed to protecting and respecting your privacy. We aim to be as transparent as possible to fully explain how your personal data is held and processed.
This Privacy Notice explains when and why we collect personal information about people who engage or come into contact with us, whether via applying or receiving our services, living or visiting the county or our website.
This notice explains how we collect, use and share your information, how long we keep it, and how we keep it secure.
We may change this Privacy Notice from time to time so please check this page regularly to ensure that you’re happy with any changes.
What type of information we collect about you
Cornwall Space Cluster may collect various types of personal data about individuals depending on the services you receive and your contact with the Cluster, such as your:
We may also collect sensitive personal data that may include:
We may also record and monitor telephone calls to our Contact Centre for quality and training purposes.
Why we need your information
We need your personal data in order to provide you with the following services that you will receive from us, as well as where we are required to use information to meet our statutory obligations. We will only collect personal data that is absolutely necessary and any information we collect about you will be strictly in accordance with Data Protection legislation and other statutory obligations which we are bound by.
We process your information for the following services:
In most cases the information will be collected and used where we have statutory obligations to collect use or share your information or where you have consented or agreed to receive a service.
You will be advised of any additional purposes or uses at the time the information is collected or used.
Who your information may be shared with
By sharing your details, you agree to Cornwall Space Cluster sharing your contact details with other members of the Cluster
We will never use or share your personal information to third parties for marketing purposes without your permission.
How we keep your information secure
Any information held by the council about individuals is held securely and in compliance with the Data Protection Act 2018 and GDPR.
Cornwall Space Cluster is committed to protecting its service user’s personal data. We have put measures in place to ensure that our staff, service providers, partners and suppliers all look after your information in line with good practice and the law. These follow the rules and practices known as Information Governance (IG).
The information security measures we’ve put in place include:
Where we store your data
Your data will not be transferred outside of the European Economic Area unless this is stated in the service specific privacy notice.
How long we store your personal data
Cornwall Space Cluster will store your personal data until December 31st, 2030, which is in line with the Council’s retention and disposal schedule and in line with other services across the Council. Restore provides the Council’s physical document & records management facility.
Marketing and e-newsletters
Cornwall Space Cluster always acts upon your choices around what type of communications you want to receive and how you want to receive them. Where you have signed up for one of our newsletters, we use email newsletters to inform you of what we’re doing, news and events.
Tools may be used to help us improve the effectiveness of our communications with you, including tracking whether the emails we send are opened and which links are clicked within a message. This helps us to improve and refine future email marketing around our campaigns and make sure all our emails are relevant and as useful as possible.
You have a choice about whether or not you wish to receive information from us. If you no longer want to receive our e-newsletters, then you can do this by clicking the unsubscribe link on every email.
Information we collect about users to our website
We use Google Analytics to collect internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be clear about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
How we use cookies
You can read about how we use cookies on our Cookies page.
Information about people who contact us via social media
If you send us a private or direct message via social media, the message is stored in the DM’s until the end of the Cornwall Space Cluster project, which is currently running until March 31st 2025. Your message will not be shared with any other organisations, unless your message is direct request to be linked to other organisations.
Call and Screen Recording Policy
We use our telephone system to log the telephone number of incoming and outgoing calls unless the number is withheld by the caller. We process this information in statistical form as performance data in order shape and improve our service to the public. We store this information for two years to protect Cornwall Council and members of the public in the event of a complaint or criminal activity .
Please read our Call and Screen Recording Policy for more information about this.
How you can update your information
The accuracy of your information is important to us to be able to provide relevant services more quickly. If you change your address or email address, or if any of your circumstances change or any of the other information we hold is out of date, please inform Cornwall Space Cluster immediately.
Your rights
Your personal information belongs to you and you have the right to:
Please read the Data Protection pages for more information about your data rights. Information is also available about the National Data Opt Out. Please contact the Council’s Data Protection Officer if you have any questions about how we process your information. Please email: dataprotection@cornwall.gov.uk.
How you can exercise your rights
Please contact Data Protection Officer Cornwall Council County Hall Truro TR1 3AY Tel: 01872 326424 Email: dpo@cornwall.gov.uk
What to do if you don’t agree with something
We would prefer any complaints to be made to us initially so that we can see if we can put things right.
Please contact the Information Commissioner’s Office Tel No. 0303 123 1113 https://ico.org.uk/concerns/ if you are unhappy with the way we have processed your information.
Changes to our privacy notice
The terms of this Privacy Notice may change, so please recheck periodically.
Need help to understand this information?
Please contact the Data Protection Team if you need help in understanding this information by emailing dataprotection@cornwall.gov.uk.
